Privacy policy

This Privacy Policy explains how Louve.com (“Louve”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website, make a purchase, or otherwise interact with our services (collectively, the “Services”). By accessing or  using our Services, you agree to the practices described in this policy.

UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or regulatory obligations. Any updates will be published on this page and will take effect immediately upon posting.

INFORMATION YOU PROVIDE 
When you use our Services, we collect personal information that you provide directly to us. This may include your name, emailaddress, phone number, billing and shipping address, and payment confirmation details when placing an order. If you create an account, we may collect login credentials and preferences associated with your profile. We also collect information related to your shopping behavior, such as items you view, add to cart, save, or purchase. Additionally, any information you provide when contacting customer support is retained to assist you effectively.

AUTOMATICALLY COLLECTED DATA
We also automatically collect certain technical and usage data when you interact with our website. This may include your IP address, browser type, device information, network details, and how you navigate through the site. This data is collected using cookies and similar tracking technologies to help us understand user behavior and improve our Services.

INFORMATION FROM THIRD PARTIES
In some cases, we may receive your information from third-party partners, including e commerce platforms, payment processors, analytics providers, and marketing services. These third parties assist us in operating our business, processing transactions securely, and improving the performance and relevance of our services. Any information obtained from them is handled in accordance with this Privacy Policy.

HOW WE USE YOUR INFORMATION
We use your personal information to operate and improve our Services. This includes processing and fulfilling your orders, managing your account, providing customer support, and communicating important updates related to your purchases or account activity. We may also use your information to enhance our website, prevent fraudulent activity, and ensure the security of our platform. With your consent, we may send you marketing communications about our products, promotions, or updates, which you can opt out of at any time.

COOKIES TRACKING TECHNOLOGIES
Our website uses cookies and similar technologies to ensure functionality, remember your preferences, analyze site performance, and deliver more relevant advertising. You can control or disable cookies through your browser settings; however, doing so may affect certain features or the overall experience of the site.

SHARING OF INFORMATION
We may share your personal information with trusted third parties who perform services on our behalf, such as payment processing, order fulfillment, shipping, hosting, and analytics. We may also share limited information with marketing partners to improve advertising relevance. Additionally, we may disclose information if required by law, to enforce our terms, or to protect our rights and users. While we do not sell personal data in the traditional sense, certain data sharing activities may be considered advertisingrelated under applicable laws.

DATA SECURITY & RETENTION
We take reasonable measures to protect your personal information; however, no method of transmission or storage is completely secure. Your information is retained only for as long as necessary to fulfill the purposes outlined in this policy, including maintaining your account, completing transactions, and complying with legal obligations.

YOUR RIGHTS
Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, or request transfer of your data, as well as the right to withdraw consent for marketing communications. Requests can be made by contacting us directly, and we will respond in accordance with applicable laws.

THIRD PARTY LINKS
Our website may include links to third-party websites. We are not responsible for the privacy practices, content, or policies of those external platforms, and we encourage you to review their policies separately.

CHILDREN'S PRIVACY
Our Services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If such information is identified, it will be promptly deleted.

INTERNATIONAL DATA TRANSFERS
Your personal information may be processed and stored in countries outside your own. Where applicable, we ensure appropriate safeguards are in place to protect your data during such transfers.

CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you may contact us at info@shoplouve.com or via +94 76 868 6748.