Shipping policy

We aim to ensure a smooth, reliable, and hassle-free delivery experience for all our customers. If you experience any delays or have concerns at any stage of the shipping process, please don’t hesitate to reach out to us. Our team will promptly assist you, provide updates, and work towards resolving any issues as quickly as possible.

DELIVERY TIMEFRAMES
Orders within Colombo (1–15) are typically delivered within 1–3 working days. Deliveries outside Colombo may take approximately  3–7 working days from the date of order confirmation. Please note that delivery times may vary slightly depending on your location and overall order volume. Deliveries are not carried out on Sundays or public holidays. Any orders placed on such days will be processed and dispatched on the 
next working day.

SHIPPING CHARGES
Standard shipping rates apply to most orders. However, orders exceeding the allocated weight limit may incur additional charges based on the excess weight, ensuring fair and accurate delivery pricing.

CASH ON DELIVERY (COD)
Cash on Delivery is available for selected locations. For COD orders, our delivery partner may contact you in advance to confirm the delivery time and ensure a smooth and secure handover.

ORDER CONFIRMATION & COMMUNICATION
Once your order has been dispatched, you may receive a confirmation notification. Our delivery partners may also reach out prior to delivery for coordination, particularly for Cash on Delivery orders.

ADDITIONAL INFORMATION
Delivery timelines may occasionally be affected by unforeseen circumstances such as weather conditions or courier-related delays. We kindly request you to provide accurate contact details to avoid any delivery issues.

We truly appreciate your trust in us and remain committed to delivering your orders safely, efficiently, and on time